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Frequently Asked Questions

General

1.) Where are you and your farms based?

Our company is based and operate in Kuala Lumpur & Selangor, whereas our network of farms are located nationwide, from Cameron Highlands to Batu Caves, and more.

2.) What's the difference between you and other grocery sellers?

- Our produce are straight from the source - from farm to home.

- We rigorously check for freshness and quality during the packaging process and , which gives you the highest grade produce.

- Our vast network of farms gives you access to the widest variety of items.

Shipping

1.) Where do you ship to?

Seafood & Frozen foods : All West Malaysian states except Kelantan and Terengganu.

Vegetables : KL/Selangor only.

2.) How quickly will I receive my order?

You'll receive your items based on delivery slot availability, usually in 2 days.

3.) Who delivers my items?

We might employ the services of third party services such as Grab or Lalamove.

5.) How much is shipping?

Shipping fees depend on your location (calculated upon checkout) We offer free shipping on orders over RM188 for orders in Klang Valley.

Payment

1.) How do I place an order?

Simply add your desired items to cart, fill up your details, and go through the checkout and payment process.

2.) What payment methods are available?

We accept payments securely via our payment processor - supported payment methods include : credit card, debit card & online banking, and e-wallet.

3.) Is it safe to order with you?

Yes! Aside from our secure payment processing regulated by BNM, you're also protected by our "Steady-Lah" customer satisfaction guarantee.

Support

How do I get in touch?

We're here for you 7 days a week! If you need any help at all, feel free to contact us via email at agnes@freshgreens.asia, on Whatsapp at +6012-3022572, or on Facebook/Instagram at freshgreensmy.

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